Help & Support
Get help with Cow Clicker
Frequently Asked Questions
How do I delete my account?
You can delete your account at any time, free of charge, from within the app:
- Open Settings → Account & Privacy → About & legal → Delete my account
- Confirm by typing the short word the app asks for
- If you signed in with Apple on an iPhone, confirm once more with Apple so we can revoke Cow Clicker's access to your Apple ID
Deletion happens straight away and can't be undone. It removes your profile, cow, progress, cosmetics, friends, rankings, unused skip credits and items you bought. Your past taps stay in the anonymous worldwide total.
If you can't use the app, email pewtersoftware@gmail.com from the email address linked to your account. We may ask for your friend code to confirm the request is yours, and we'll complete the deletion within one month.
Signed in with Apple on Android? The app can't revoke Apple sign-in for you there. Your account and data are still fully deleted, but to remove Cow Clicker from your Apple ID too, go to appleid.apple.com, open Sign in with Apple, and choose Stop using Apple ID for Cow Clicker.
Why can I only tap every six hours?
Each accepted tap scores one point and starts a six-hour cooldown, measured by our server's clock — your phone's clock has no effect. Missed taps don't build up, so if your cow has been ready for a while before you tap, that time isn't added back.
Can I skip a cooldown?
Yes. A skip credit ends your current cooldown straight away, and skip credits don't expire. You can also choose to watch a rewarded ad while a cooldown is running to shorten it. You only get the reward if the ad finishes and Google confirms it to us, and there are hourly and daily limits on how many ads count.
Are there any subscriptions?
No. Everything in Cow Clicker is a one-time purchase made through the App Store or Google Play — there are no subscriptions, no automatic renewals and nothing to cancel. Cosmetics never affect scoring.
My purchase hasn't appeared
Purchases are usually added to your account within a few seconds of the store confirming payment, but it can occasionally take longer. If it still hasn't appeared after a few minutes, use Restore purchases in the shop or in Settings. If that doesn't help, contact us. Restoring only works for the account that made the purchase.
How do I request a refund?
Refunds must be requested through the platform where you purchased your item:
Apple App Store:
- Visit reportaproblem.apple.com
- Or contact Apple Support
Google Play Store:
- Request through the Play Store app
- Or contact Google Play Support
Note: Pewter Software Ltd cannot process refunds directly as all payments are managed by Apple and Google.
My reminders didn't arrive
Reminders are scheduled by your phone's operating system, not sent from our servers, so they can be delayed or blocked by things outside our control. Check that:
- notifications are turned on for Cow Clicker, in Settings → Notifications in the app and in your phone's settings
- Focus, Do Not Disturb, low-power mode or battery optimisation isn't holding them back
- it isn't between 10pm and 8am in your phone's local time — reminders are held back overnight
- you haven't recently signed out, reinstalled the app or moved to a new device, which cancels reminders on that device
Reminders are an optional convenience. The cooldown shown in the app is the one that counts, and we can't restore taps missed because of a reminder problem.
What can other players see about me?
Any signed-in player can see your display name, title, equipped cosmetics, tap totals and rank when you appear on a leaderboard. Your friends also see your friend code, your cow's name and your taps this month. No other player can see your email, account ID, purchases, ad history or settings. There's no chat or messaging in Cow Clicker.
How do I report or hide a player's name?
Press and hold their row on a leaderboard to report their display name. This also hides them on your device straight away. You can unhide players in Settings → Account & Privacy.
To report anything else — such as harassment through friend requests or pokes, or cheating — email pewtersoftware@gmail.com with the player's display name or friend code and what happened.
My account was banned or my name was reset. Can I appeal?
Yes. Email pewtersoftware@gmail.com within 6 months with your display name or friend code and why you disagree. A person will review it, and if we got it wrong we'll reverse the decision and restore what we removed where we can.
How do I change my ad privacy choices?
Where the law requires it, you can reopen Google's consent form at any time from Settings → Account & Privacy → About & legal → Ad privacy options. On iPhone, you can change whether Cow Clicker may track you in iOS Settings → Privacy & Security → Tracking. On Android, you can reset or delete your advertising ID in your device's Google or privacy settings.
How do I get a copy of my data?
Email pewtersoftware@gmail.com with the subject "Data Export Request" from the address linked to your account. We'll answer within one month.
Who can play Cow Clicker?
Cow Clicker is for people aged 16 and over. If you're a parent or guardian and think your child has an account, email us and we'll delete it.
Contact Support
If you need further assistance, please contact us:
Email: pewtersoftware@gmail.com
Response Time: Typically within 2 business days
For general inquiries, you can also use our contact form.
Legal & Privacy
App Information
Developer: Pewter Software Ltd
Location: United Kingdom
Status: Coming Soon