Help & Support
Get help with InfiniReminder
Frequently Asked Questions
How do I delete my account?
InfiniReminder doesn't yet have an in-app account deletion option. To delete your account and associated data (name, email, account identifier, and subscription/entitlement records), submit a request here using our contact form or email pewtersoftware@gmail.com. We'll action deletion requests promptly. Note that reminders stored locally on your device are not affected by account deletion and remain under your control on your device.
How do I cancel my subscription?
iOS (Apple):
- Open Settings on your iPhone/iPad
- Tap your name at the top
- Tap Subscriptions
- Select InfiniReminder
- Tap Cancel Subscription
Android (Google Play):
- Open Google Play Store
- Tap your profile icon
- Tap Payments & subscriptions > Subscriptions
- Select InfiniReminder
- Tap Cancel subscription
Cancellation takes effect at the end of your current billing period — you keep Premium access until then. Lifetime purchases are one-time and have nothing to cancel.
How do I request a refund?
Refunds must be requested through the platform where you purchased your subscription:
Apple App Store:
- Visit reportaproblem.apple.com
- Or contact Apple Support
Google Play Store:
- Request through the Play Store app
- Or contact Google Play Support
Note: Pewter Software Ltd cannot process refunds directly as all payments are managed by Apple and Google.
What happens to my reminders if my trial or subscription ends?
Reminders you've already created keep firing and notifying you regardless of your subscription status — we never disable or delete an existing reminder because a trial or subscription has ended. Without an active subscription you can still view, complete, disable, and delete existing reminders, but creating new reminders, editing existing ones, or re-enabling a disabled reminder requires an active Premium subscription.
Is my reminder content private?
Yes. Your reminders, tasks, and notes are stored locally on your device only, encrypted at rest. This content is never transmitted to our servers — we have no way to view, recover, or restore it.
Is my reminder data backed up anywhere?
Not currently. Because reminder content lives only on your device, if you lose, reset, or uninstall the App, that content may be permanently lost. We recommend using your device's own backup features until in-app backup/export is available.
Do I need an account to use InfiniReminder?
No — signing in is only required to purchase, restore, or manage a Premium subscription across devices. The App's core reminder functionality works without an account.
Contact Support
If you need further assistance, please contact us:
Email: pewtersoftware@gmail.com
Response Time: Typically within 2 business days
For general inquiries, you can also use our contact form.
Legal & Privacy
App Information
Developer: Pewter Software Ltd
Location: United Kingdom
Status: In Development